Visitors should not need to learn your organisation chart to find a service or tool. Navigation is clearest when it reflects the questions users arrive with. ## Step-by-step guide 1. Define the main user task and the information needed to complete it. 2. Sketch a clear hierarchy before adding decorative details. 3. Use consistent labels, spacing, typography, and interactive states. 4. Check contrast, keyboard focus, touch targets, zoom, and responsive behaviour. 5. Ask someone unfamiliar with the page to complete the task without help. 6. Fix the biggest usability problem and repeat the test. ## Common mistakes to avoid - Do not skip the test stage just because the page or tool appears to work on your own device. - Do not publish unverified claims, broken links, or instructions that no longer match the current interface. - Keep a copy of important source files and record any settings that would be difficult to recreate. ## Final checklist - Confirm the result solves the original problem. - Check the experience on a second device or browser where practical. - Make sure the instructions are clear enough for a first-time reader. - Review the page periodically and update it when the process changes.

Usability review you can run today

  • Ask a new user to complete the main task without coaching.
  • Check keyboard navigation, visible focus, contrast, zoom, and touch target size.
  • Test narrow screens, long labels, validation messages, and empty states.
  • Make button labels describe the action and explain errors in plain language.
  • Do not communicate important information through colour alone.

Turn feedback into improvements

Prioritise issues that block tasks or confuse multiple users. Fix those before decorative details, then repeat the same task to assess the result.